The Friendly Stranger Cannabis Culture Shop logo on dark grey, surrounded by cannabis leaves, a grinder and a rolling paper The Friendly Stranger Cannabis Culture Shop logo on dark grey, surrounded by cannabis leaves, a grinder and a rolling paper

Friendly Stranger flagship store design

Friendly Stranger partnered with the Fish Agency to design thier new flagship cannabis store, resulting in:

  • Elevated brand perception
  • Powerful reinvention of their existing brand
  • Successful rollout to 10 locations
Inside the Friendly Stranger store: a glass display counter of cannabis products, wooden shelving and a neon 'Self-Serve' sign

Opportunity

Friendly Stranger had long been a pioneer in cannabis culture. With the legalization of recreational cannabis retail, Friendly Stranger needed to adapt its head shop store concept to include cannabis products.

The Fish Agency developed a cannabis retail concept for the newly legalized industry and brought it to life in four initial pilot stores.

The Friendly Stranger storefront on a Toronto street, with the script logo on a black fascia and a 'Toronto's Cannabis Shop' window graphic

Insight

The challenge was delivering an educational experience and demonstrating product diversity without being able to actually show the product to help new cannabis customers navigate their choices.

Three views of the Friendly Stranger store: backlit product shelves, a staff member at the welcome desk and a glass display case Three views of the Friendly Stranger store: backlit product shelves, a staff member at the welcome desk and a glass display case

Solution

Fish worked within the legal requirements set by the government and utilized unique instore solutions to create a retail concept for products you aren’t allowed to display creating an environment for curated self-discovery at shelf. We focused on brand storytelling to establish friendly stranger’s strong cannabis credentials and designed the store flow to ensure smooth operations and a great customer experience for browsers and convenience-seekers alike.

A 'Blazing a trail since 1994' timeline wall in the Friendly Stranger store, with framed milestones for 1992, 1993, 2000, 2015 and 2018

Results

Friendly Stranger has now launched 10 stores using this successful store package and has since been acquired by Fire and Flower.

The Friendly Stranger store interior with glass display counters, wooden product shelves and a wall of screens